Ellaya Cookies Policy
Effective Date : 11th June 2025
*Last Updated : 11th June 2025
*Last Updated: 11th June 2025 This Cookies Policy explains how Ellaya (“we”, “us”, or “our”) uses cookies and similar technologies on our website and platform at www.ellaya.co.uk.
For information about how we process your personal data, please refer to our Privacy Policy.
1. What Are Cookies?
Cookies are small text files placed on your computer or device when you visit a website. They help websites recognise your device, store preferences, and improve user experience. Cookies can be “session cookies” (which expire when you close your browser) or “persistent cookies” (which stay on your device until they expire or are deleted).
We also use similar technologies, such as pixels, tags, and local storage, and refer to them collectively as “cookies” in this policy.
2. Why We Use Cookies
We use cookies for the following purposes:
| Category | Purpose |
|---|---|
| Strictly Necessary | Required for the operation of the platform. Includes login, security, and session management. These cannot be disabled. |
| Functionality | Enables enhanced features like remembering preferences, language, and settings. |
| Analytics & Performance | Helps us understand how users interact with the platform (e.g. pages visited, clicks). Used to improve functionality and performance. |
| Marketing & Advertising | Tracks user interactions for personalised ads and remarketing across other sites (e.g. Google Ads, Meta Pixel). Only used with your consent. |
3. Types of Cookies We Use
Below are examples of the cookies we may use on the Platform:
| Cookie Name | Purpose | Category | Retention |
|---|---|---|---|
| PHPSESSID | Maintains your session across pages during your visit | Strictly Necessary | Session |
| csrftoken | Protects against cross-site request forgery (CSRF) attacks | Strictly Necessary | 1 year |
| locale | Stores your preferred language or location | Functionality | 1 year |
| _ga, _gid | Google Analytics cookies to distinguish users and sessions | Analytics | 2 years / 24 hours |
| _fbp | Used by Facebook to deliver a series of advertisement products | Marketing | 3 months |
| cookieconsent_status | Stores your cookie preferences and consent decision | Strictly Necessary | 6 months |
| sbjs_current | Stores session-based source/medium/campaign tracking | Analytics | Session |
| sbjs_current_add | Adds additional session data for source/medium/campaign tracking | Analytics | Session |
| sbjs_first | Stores first session’s source/medium/campaign tracking | Analytics | Session |
| sbjs_first_add | Adds first session metadata (date, referrer, page) | Analytics | Session |
| sbjs_migrations | Tracks migration status or ID for visitor analytics | Analytics | Session |
| sbjs_udata | Tracks visitor ID, user agent, and session metadata | Analytics | Session |
📌 Note: These cookies are subject to user consent except for those classified as strictly necessary. Actual cookies may vary depending on services enabled on the platform.
4. Managing Cookies
You have full control over how cookies are used on the Ellaya platform. Except for those that are strictly necessary for the functioning of the site, you can choose to accept or reject cookies at any time.
We provide you with the following tools and options to manage your cookie preferences:
A. Consent Management Tool
When you first visit the Ellaya platform, you will be shown a cookie consent banner. This allows you to:
- Accept all cookies
- Reject non-essential cookies
- Customise your preferences by category (e.g. analytics, marketing, functionality)
Your preferences will be saved and can be updated at any time via the “Cookie Settings” link found in the website footer.
We honour your selections and do not set non-essential cookies without your prior consent, in compliance with PECR and ICO guidance.
B. Browser Controls
You can also manage cookies directly through your web browser settings. Most browsers allow you to:
- View and delete cookies stored on your device
- Block third-party cookies
- Set preferences for specific websites
- Clear all cookies on exit
Here are links to cookie management help pages for common browsers:
- Google Chrome
- Mozilla Firefox
- Safari (Mac)
- Microsoft Edge
⚠️ Please note: Blocking or deleting cookies may affect the availability and functionality of certain parts of the Ellaya platform, such as your ability to log in, use scheduling features, or complete transactions.
C. Do Not Track (DNT) Settings
Some browsers offer a “Do Not Track” (DNT) setting. While Ellaya respects your privacy, the platform does not currently respond to DNT signals because there is no consistent industry standard for interpreting them.
5. Third-Party Cookies
In addition to the cookies we set directly, some cookies on the Ellaya platform are set by third-party services that we integrate with to enhance your user experience or provide core functionality.
These third-party cookies may collect browsing or behavioural data, often for analytics, advertising, or payment processing purposes. We do not control these cookies directly and recommend reviewing the relevant privacy and cookie policies of those providers for more information.
A. Categories of Third-Party Cookies Used
| Provider | Purpose | Category |
|---|---|---|
| Google Analytics | Tracks website usage patterns, session duration, bounce rates, etc. | Analytics |
| Meta/Facebook | Enables ad delivery, retargeting, and conversion tracking | Marketing |
| Stripe | Supports secure online payments and fraud prevention | Essential/Functional |
| Hotjar (if used) | Provides anonymised session recordings and behavioural heatmaps | Analytics |
| Cloudflare (if used) | Improves security and load performance | Strictly Necessary |
You will be asked to consent to these cookies (where applicable) via our cookie banner. We do not load non-essential third-party cookies until consent has been obtained.
B. Responsibility and Control
These third parties may use their cookies to:
- Recognise your device across other websites you visit
- Profile your interests or usage patterns
- Deliver tailored ads or marketing campaigns
- Analyse aggregated data for business insights
While we require third parties to process your data in accordance with UK privacy laws, we do not accept responsibility for their individual cookie practices once you leave our platform.
You can manage or withdraw your consent for third-party cookies at any time via:
- Our cookie settings tool (linked in the footer of the platform)
- Your browser settings
- Opt-out mechanisms provided by the third parties themselves (see below)
C. Third-Party Opt-Out Links
Here are links to manage your preferences with some of the key third-party providers we may work with:
- Google Analytics Opt-Out Tool
- Facebook Ad Preferences
- Stripe Privacy Center
- Hotjar Opt-Out
We encourage you to review their privacy policies for more detail.
6. Updates to This Policy
We may update this Cookies Policy from time to time to reflect changes in law or how we use cookies. The “Last Updated” date at the top will be revised accordingly.
We recommend you check this page periodically for any updates. Significant changes will be communicated via a notice on our website or platform.
7. Contact Us
If you have questions or concerns about this Cookies Policy or how we use cookies, please contact us at:
📧 privacy@ellaya.co.uk
📍 Regus, 1010 Cambourne Business Park, Cambourne, Cambridge, CB23 6DP, UK